Guidelines, Terms and Policies

-We generally do not get power cuts in this part of town but if and when we do, the solar battery back up first gets activated. This will help run some lights and fans but not necessarily the Plug points. We do have a Generator as well and if the power cut is long enough, we will switch it on.
-We have centrally heated hot water in the showers...not in the wash basins
-Drinking water from our In-house RO system is provided in earthen pitchers in the rooms. We do not use plastic bottles.
-Bathrooms are equipped with Fresh towels, soap bar, liquid hand wash, shampoo and conditioner in REFILL BOTTLES.
-Rooms have cotton dressing gowns and rubber chappals (all sanitized after each use).
-Rooms do not have individual Tea Trays. This facility is available 24x7 in the main Dining Hall and the Tea Room.
-Safe deposit lockers are available in the rooms and in case you have valuables, please keep them locked up.
-There are NO TELEVISIONS in any room.
-Free Wifi is available in each room.
-Rooms are cleaned every day and Bed linen is changed once in 5 days and towels once in 3 days unless there is a specific request. This is to conserve water and in keeping with our eco- conservation principals.
BREAKFAST & OTHER MEALS
-We serve breakfast from 8.30 to 10.00 am. Please let us know if you want to come down later than that.
-We do provide home-cooked meals for lunch and dinner on prior request and additional payment
- PLEASE DO NOT EAT OR DRINK IN THE ROOMS. If you order in, feel free to help yourself to crockery and cutlery and wine glasses from the kitchen and use the Dining Hall. However, the kitchen is not available to guests for cooking.
-If you need ice or any other kitchen product, please ask our Resident Manager by 9pm.
-There is no room service of any kind.
FOOTWEAR As is the tradition in India, we request all guests to take off their outer wear shoes at the main door and leave it on the racks. We provide indoor footwear in the rooms. You can use your own indoor footwear or socks.
CHILDREN AND PETS -We love children and their free spirit so we believe it would be unfair on them to ask them to stay quiet. Hence we do not encourage guests with children who can/may/will be noisy. Please do not request us to bend the rules on this issue. PLEASE READ MORE ABOUT OUR CHILD POLICY
UNPACKING AND STORAGE -We believe that to feel at home, you need to unpack and put away your suitcases. So if you are staying for more than 2 nights, as soon as you check in, you will be requested to unpack and put away your belongings in the cupboards provided and we will store your empty luggage away. This will keep your rooms clean and give you more space. You can have your luggage back the day you check out.
-If you must smoke, you will have to step outside the house or go up to the assigned spot on the terrace.
-If you have friends visiting you, you are welcome to use the common sitting areas/lounge or the terrace.
-We do not have a 24 hour Reception desk. You will be given keys to your Room and the Main Gate so that you can let yourself in. PLEASE REMEMBER TO LOCK THE MAIN GATE AFTER YOU.
-There is CCTV in all outdoor areas for protection and security.
If you find something not working in your Room/s, please inform us.

Facilities and services: We have Yoga trainer and Masseuse available on request. The Swimming Pool is a covered Lap Pool (23m long) meant for exercising (as opposed to lounging) and two adults can swim at the same time. We recommend that guests should block a preferred time of use so that they need not share the pool with others. The Pool is free for B&B guests but Long stay guests need to pay and take a membership.
We provide home cooked meals (on extra payment) on request. Orders to be placed by 10am because it is not a restaurant but a home kitchen.
Dileep and Ramji can help organise cabs and hire local two wheelers and bicycles. Airport pickups can be arranged as well.
Laundry Service (personal) is available on payment. Iron and Ironing Board is available in the Laundry Room for free.
Tea Room is open 24x7 to fix your own cup of tea or coffee. We do not provide tea trays in the rooms.
The Main Dining Room is available until 10.30pm to those who do not have their own kitchens, to use for heating and serving any take away food. We request guests NOT to eat in the rooms.
Included in the rates for Apartments/Studios: Rates are based on 2 people and per night. They include cleaning and fresh sheets and towels (once per week), soap, shampoo, conditioner and WiFi, daily cleaning and dish washing (for studios), Electricity and Water and Parking. Extra person will be applied if we give an extra bed. Breakfast is NOT included but can be provided at extra charge.
Included in the B &B rates for Ensuite Rooms: Rates are based on 2 people and per night. They include cleaning and fresh sheets and towels (once per week), soap, shampoo, conditioner, hair dryer, bathrobe and WiFi, daily cleaning, electricity, water and parking. Breakfast is included. We do not provide extra beds in all the Rooms.
Optional extras: Private yoga lessons, Relaxing Full body Massage...charged as per usage.
Check in time: after 12:00 noon to 9pm. After 9pm we have only one resident caretaker on the property hence we cannot accept late check ins unless it is an emergency or a special request.
Check out time: before 11:00
For Late departures and Early arrivals there will be a charge of Rs.350/- per hour.

Terms and Policies

PAYMENT THROUGH OUR WEBSITE OR OTHER CHANNELS
In order to make a CONFIRMED BOOKING you need to pay 100% advance through our secure payment gateway provided by our BOOKING PARTNERS.
Some of our rooms are also available on AIRBNB and on MAKE MY TRIP & BOOKING.COM
Please note that all as per Government security regulations, we are required to collect Guest information in given format along with ID proof (passport & visa for foreigners, driving licence/PAN card/Voter card for Indians) prior to check-in.
Guests are requested to pay in full prior to or at the time of check-in.
Refunds due to any break-down or absence of service is discretionary and based on merits.
We reserve the right of admission.
ONCE YOUR BOOKING IS CONFIRMED, PLEASE LET US KNOW THE EXPECTED TIME OF ARRIVAL as we do not have a 24hr reception desk and someone will have to receive you if you arrive after 10pm or before 7am.

CANCELLATION & NO SHOW POLICY/REFUND POLICY
Cancelations during PEAK SEASON will be on following criteria.
* Cancelled 60 days before check-in: Full refund
* cancelled 60-30 days before check-in: 50% REFUND
* cancelled between 30 days to date of check-in: NO REFUND
* early check out -no refund
Cancellation for bookings LOW and MID SEASON:
* cancellation one month before check-in: full refund
* cancellation between 30 days to 7days of check-in: 50%
* cancelled between 7 days to date of check-in: NO REFUND
* early check out -no refund
PANDEMIC CLAUSE: For official mandated lockdowns or government ordered travel restrictions we offer a full refund* regardless of date of cancellation. If a guest has tested positive before their Check-In date please provide an official dated RT-PCR Test Report for cancellation refund.
CLIMATE/WEATHER CLAUSE: Unless an official RED ALERT has been announced by the Government Meteorological Dept (and not just be News Channels)and local roads, air traffic has been affected, the NORMAL cancellation Policy will apply. If it is announced and transport is affected, full credit for the stay will be extended upto a period of six months for similar room and days of the week, subject to collection of additional payment if required.

EARLY/LATE CHECK-IN/CHECK-OUT POLICY
Check-in time: 12 noon to 9pm
Check-out time: 11 am
Late check out: Until 2.30pm we can allow late check out if the room is available as on that date. After 2.30pm, Rs.350/- per hour will be applicable. We can keep luggage in store and allow use of shower if someone is leaving later at night. Such guests must depart by 11pm when the Main door is generally shut for the night.
Early check-out: Please inform the Caretaker of the time you plan to depart so that someone can see you off.
Early check-in: Guests arriving early can keep their luggage any time after 7.30am and go out for breakfast and come back to check in at 11am. If the specified room is available, Guest can occupy the same at an extra cost of Rs.350/- per hour.
Late check-in: After 9pm we have only one resident caretaker on the property hence we cannot accept late check ins unless it is an emergency or a special request. Please let us know if you plan to arrive after 5pm. If you think you will arrive after 9pm then please check with us if it is acceptable.
If you arrive before 7.30am or plan to leave after 9pm, we suggest you book the room from the day before or until the day after.

Please note that all as per Government security regulations, we are required to collect Guest information in given format along with ID proof (passport & visa for foreigners, driving licence/PAN card/Voter card for Indians) prior to check-in.

Since we do not have a 24hr front desk, guests are requested to pay in full prior to check-in.

Refunds due to any break-down or absence of service is discretionary and based on merits.

We reserve the right of admission.

Privacy Policy
We uss high ethical standards and respect your privacy. Save for disclosures required by law in any relevant jurisdiction and the disclosure of your name, email address and your credit card details for completing your booking we will not disclose your personal information to third parties without your consent. Please read our Privacy policy for more details.

This privacy policy sets out how GRATITUDE CONSULTANTS LLP uses and protects any information that you share with us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2010.
We may collect the following information: name, age, gender and profession contact information including email address, demographic information such as postcode, preferences and interests and other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To ensure that we can provide specific services to suit individual needs.
Internal record keeping.
We may use the information to update our client profile.
We may periodically send promotional emails about special offers or other information which we think you may find interesting using the email address which you have provided.
Security : We are committed to ensuring that your information is secure and we do not use it for any purpose other than the reservation process at Gratitude.
Links to other websites : Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information :
We will not sell, distribute or lease your personal information to third parties.
Should a situation arise where we are required by law or legal process to provide information about a customer, we will do so without taking prior approval.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
While we assure you that it will do its best to ensure the privacy and security of your personal information, we shall not be responsible in any manner whatsoever for any violation or misuse of your personal information by unauthorized persons consequent to misuse of the internet environment.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below:
Company Name: GRATITUDE CONSULTANTS LLP
Address: 52, RUE ROMAIN ROLLAND, PONDICHERRY
Telephone No: 0413-2226029
E-Mail ID: gratitudeheritage@yahoo.in

Disclaimer policy
The information contained in this website is for general information purposes only. The information is provided by GRATITUDE CONSULTANTS LLP and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose because the site may not be updated as promptly or there may be other malicious acts which can affect the facts presented by us.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Gratitude Consultants LLP takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Please note that all as per Government security regulations, we are required to collect Guest information in given format along with ID proof (passport & visa for foreigners, driving licence/PAN card/Voter card for Indians) prior to check-in.
Refunds due to any break-down or absence of service is discretionary and based on merits.
We reserve the right of admission.